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FAQs

How do I find out what I can get from Home Energy Scotland?

Simple. Just call us. Anyone who finds it hard to heat their home should get in touch. We’ll let you know about options and support that might help you. Call Home Energy Scotland on 0808 808 2282.

Our advisors at Home Energy Scotland are there to help you. We’ll ask you questions about you and your home, including your current heating system.

These questions will help the advisor give you the best energy advice possible, and work out how Home Energy Scotland can best support you. The advisor will let you know which schemes we can refer you for.

What is an energy inefficient home?

An energy inefficient home is very hard to heat. This can be because it loses a lot of heat through its walls, roof and windows. It’s not just about heating systems - it’s about the make-up of the house as a whole. If a home has an insulated loft, for example, it takes less energy for the home to get warm and stay warm. The insulation makes the home more energy efficient.

Energy efficiency is measured on a ratings scale so that different houses can be compared fairly.

How will the advisor work out if my home has a poor energy rating?

We can estimate your home's energy rating, based on what you tell us over the phone. 

How do I contact Home Energy Scotland for energy support?

Call your local advisor on 0808 808 2282.

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Improve your home

Find out more about making your home more energy efficient, and reducing your energy bills.

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Complete a Home Energy Check

Giving your home a check up could help you to save £250 a year. Get started by using our online Home Energy Check tool.

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Get in touch

Our advisors at Home Energy Scotland can give you free, expert and impartial advice. Call Home Energy Scotland on 0808 808 2282 - Monday to Friday 8am to 8pm and Saturday 9am to 5pm - or request a call back.

Request a call back