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energy bill

Check you are getting the best deal from your current supplier

Most suppliers offer up to four tariffs for gas and four for electricity, along with discounts for managing your account online or choosing a 'dual fuel' deal.

Once a year your energy supplier should tell you which tariff is cheapest for you. If your circumstances change in the meantime, call your supplier to discuss your options.

Check if there is a better way to pay your bills

The way you pay your bill can also make a difference. For example, most suppliers offer a discount for paying your bill by direct debit. On average it is £100 cheaper per year to pay by monthly direct debit than paying by cash or cheque.

You may also get discounts for receiving bills online, as this cuts down on paper and reduces costs for the supplier, and is good for the environment.

Contact your supplier directly to find out if there is a better way for you to pay, and that might save you money.

Making sure you are receiving all help you are entitled to will make paying for fuel bills and other household expenses easier.

Switching energy suppliers

If you want to switch supplier, you can use one of the many switching comparison websites. We recommend using one that is signed up to Ofgem's Confidence Code. You can find more information on the Code, and links to approved switching sites from Ofgem.

If you don't have internet access you can phone the Citizens Advice consumer service on 03454 040506. They will send you a factsheet with the deals available in your area.

To make sure you get the best deal, you’ll need to know:

  • The name of your current supplier.
  • The name of your current tariff, usually found on your bill.
  • The amount of energy you use.
  • How you currently pay, and would like to pay with a new supplier.
  • Your postcode.

My Home Energy Switch is a free energy supply service from the National Housing Federation which can help tenants to reduce their energy bills. Simply call 0800 0014 706 or visit their website with your postcode and a current energy bill to hand.

More information and advice

Citizens Advice Bureau

If you are struggling to pay your energy bills, or simply want to make sure that you are getting all the financial help you are entitled to, your local Citizens Advice Bureau can help you to check that you are not missing out on any benefits or tax credits that could boost your income.

Winter Fuel Payment

If you were born on or before 5 July 1952 (for winter 2014 to 2015 - this date changes every year), you may get a Winter Fuel Payment to help with winter heating costs. This will be paid in the same way your benefit or pension is paid. If you’ve not received a Winter Fuel Payment before, phone the Winter Fuel Payments helpline on 0845 915 1515 to apply.

Cold weather payment

Some people who receive benefits can also get a Cold Weather Payment of £25 if the temperature drops below freezing in their local area for seven days in a row. You don't need to apply – if you are eligible it will be paid automatically in the same way that people receive their benefits.

Debt management

If you are in debt with your energy supplier, they are obliged to help you set regular repayment amounts to cover your energy usage and debt at a level which you can afford. You should call them immediately or alternatively call the Home Heat Helpline. Your local Citizens Advice Bureau will be able to help you manage your debt. You can find details of your local bureau on their website or call their Citizens Advice Consumer Service on 08454 040506.

If you live in Northern Ireland, call the Consumer Council for Northern Ireland on 0800 121 6022.

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