Contact us

Free advice

For independent, expert advice on saving energy in your home, contact your local energy advice centre:

England and Wales

Contact the Energy Saving Advice Service on 0300 123 1234 (all you pay for is a national rate call). Alternatively you can email energy-advice@est.org.uk

Hours for calling

  • Monday to Friday, 9am to 8pm
  • Saturday, 10am to 2pm

Scotland

Call Home Energy Scotland free on 0808 808 2282 or use this link to complete the correct contact form. 

Northern Ireland

Call for advice on 0800 1422 865.

 

Regional offices

(Note: these offices do not provide advice)

Country

Address

Head office

Fax

England

Energy Saving Trust England, 21 Dartmouth Street, London, SW1H 9BP

020 7222 0101

020 7654 2444

Northern Ireland

Energy Saving Trust Northern Ireland, Titanic Suites, 55/59 Adelaide Street, Belfast, BT2 8FE

028 9072 6006

 

Scotland

Energy Saving Trust Scotland, Second Floor, Ocean Point 1, 94 Ocean Drive, Edinburgh, EH6 6JH

0131 555 7900

0131 555 7919

Wales

Energy Saving Trust Wales, 1 Caspian Point, Caspian Way, Cardiff Bay, Cardiff, CF10 4DQ

029 2046 8340

 

 

Press office

If you are a member of the media with a press or media-related enquiry, please call our press office on 020 7227 0398.

Email us

If you are seeking information, support or funding for making energy efficiency improvements to your home, contact your local energy advice centre using the details at the top of this page.

If you wish to make a complaint relating to the Energy Saving Trust please tell us:

  • your first and last name
  • the first line of your address and your postcode (so we can see if you are already on our system).

If you are contacting us about a problem on this site please also include:

  • the browser you are using (Internet Explorer, Firefox, Chrome, Safari)
  • your operating system (Windows, Mac)
  • the page where the problem occurred.

Send your email to customer.feedback@est.org.uk

We will try to reply within five working days.

Read our Treating Customers Fairly statement

 

Subscribe to our email newsletters

Energywire, our monthly energy saving email delivers expert advice and top-tips for saving energy and reducing fuel bills at home. Energywire will keep you informed about exclusive offers such as field trials and the chance to win energy-saving products and goodies.

Business Insight provides you with a monthly update on our latest business offerings, projects and research insights.

Technology Update is a quarterly email which keeps you up-to-date with the technology team's latest news, such as field trials and smart energy modelling projects.