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Working for the Energy Saving Trust

As an equal opportunities employer, we are committed to ensuring that our workplace and employment practices are free from discrimination, harassment or victimisation on any grounds, and all our employees are responsible for implementing these policies.

We also adopt recruitment practices and procedures that are intended to ensure equality of opportunity, and all appointments are made on merit. Unless otherwise stated, only people with the right to work in the UK may apply for these positions.

Energy Saving Trust offers a competitive salary and benefit package for the right candidate.

Vacancies

Telephone Advisor

Closing date: 20 March 2015
Issue date: 13 February 2015
Position ref no: GN 947
Location: Cardiff 
Salary: £16,458 per annum, depending on experience.

We have an opportunity for a welsh speaking advisor within the ESTac team in Wales. You will provide phone information and advice on energy efficiency and renewable energy, to help consumers adapt their household to achieve a low carbon lifestyle. This may on occasion involve attending public events to offer advice and information. You will record interactions and meet call quality targets.

Your solid experience of working within a call centre environment and delivering customer service to a high standard will prepare you well for this position. Your team player and enthusiastic attitude will ensure your success in reaching time-bound targets.

To review further details please read the job description

Applications close 5pm, 20 March 2015.

To apply, please forward your curriculum vitae and cover letter outlining why you wish to apply for the post to recruitment@est.org.uk, citing the reference number you are applying for in the subject line. CVs without a cover letter will not be considered. 

Due to the volume of applications we may receive, we regret that we may not be able to acknowledge every one. If you have not heard from us within two weeks of the closing date then unfortunately you have not been successful on this occasion.

Only people with the right to work in the UK may apply for this position.

 

Operations Manager, Home Energy Scotland

Closing date: 30 March 2015
Issue date: 20 March 2015
Position ref no: LM 943
Location: Edinburgh
Salary: £31,000 - £38,000 per annum, depending on experience.

We have an exciting opportunity for you to join the Home Energy Scotland team, managing advice network operations to ensure the successful delivery of Scottish Government sustainable energy programmes through the world class Home Energy Scotland advice centre network.

You will undertake all elements of managing the operational delivery of the advice network contractors in order to deliver a high quality service to our customers and achieve targets. This will include: supporting the advice centre contractors to deliver against their contracts, managing the central services (for example, telephony network, overflow call handling service, grant and information database, etc), managing the delivery of domestic and non-domestic Green Deal advice, responding to escalated complaints and ensuring the services provided across the network are integrated, consistent and that best practice is identified and shared.

You will also have line management responsibility.Your ability to build effective working relationships and plan and prioritise work is essential and your drive to negotiate to influence results and people is essential in this fast-paced environment.  Additionally, your solid knowledge and skills on delivering high-quality customer experience is paramount in this role, and your written and verbal communications skills will be fundamental to your effective performance. Your excellent analytical skills and your ability to understand and develop systems will be important.  Experience of project and people management will underpin the successful delivery of activities.

To review further details please read the job description

Applications close 5pm, 30 March 2015.

To apply, please forward your curriculum vitae and cover letter outlining why you wish to apply for the post to recruitment@est.org.uk, citing the reference number you are applying for in the subject line. CVs without a cover letter will not be considered. 

Due to the volume of applications we may receive, we regret that we may not be able to acknowledge every one. If you have not heard from us within two weeks of the closing date then unfortunately you have not been successful on this occasion.

Only people with the right to work in the UK may apply for this position.

 

For more sustainability jobs, visit environmentjob.co.uk.