Ofgem’s decision to ensure that energy saving advice delivered during the smart meter installation is tailored to the customer presents a huge opportunity to positively influence the uptake of energy efficient home improvements and behaviours.
With new energy innovations coming to market and more consumer choice in energy providers, targeting customers at the right time with energy efficiency information that they’ll engage with, is crucial. It requires a deep understanding of property conditions across streets and wider localities, the life cycle of a home, people’s motivations, and their attitudes towards the companies or organisations that are communicating with them.
Energy Saving Trust can help you assess what type of tailored advice is required in a number of ways:
We excel in providing tailored energy advice and are the experts in this field. We collaborated with the Department for Business, Energy & Industrial Strategy on a Toolkit to support the delivery of energy efficiency advice to consumers during smart meter installations. We work with utility companies to help with their consumer engagement on energy efficiency drawing on our unique data and insights.