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Smart Meter Installation Code of Practice (SMICoP)

Smart Meter Installation Code of Practice (SMICoP) changes will come into effect for all energy suppliers in June 2018 and are a mandatory requirement of the SMICoP agreement. 

Ofgem’s decision to ensure that energy saving advice delivered during the smart meter installation is tailored to the customer presents a huge opportunity to positively influence the uptake of energy efficient home improvements and behaviours.

How will you go about offering this advice?

With new energy innovations coming to market and more consumer choice in energy providers, targeting customers at the right time with energy efficiency information that they’ll engage with, is crucial. It requires a deep understanding of property conditions across streets and wider localities, the life cycle of a home, people’s motivations, and their attitudes towards the companies or organisations that are communicating with them.

Energy Saving Trust can help you assess what type of tailored advice is required in a number of ways:

  • Off-the-shelf consumer insight, facts and figures, and advice that can be mobilised quickly
  • More tailored content specific to your customers’ needs
  • A ‘Smart Tailored Advice Tool’ to be used at time of installation

Why Energy Saving Trust?

We excel in providing tailored energy advice and are the experts in this field. We collaborated with the Department for Business, Energy & Industrial Strategy on a Toolkit to support the delivery of energy efficiency advice to consumers during smart meter installations. We work with utility companies to help with their consumer engagement on energy efficiency drawing on our unique data and insights.

Next steps

Want to find out more about delivering tailored advice?

Get in touch to find out how we can help.

Email our team