Challenge
Green Energy is an independent supplier of sustainable energy to homes and businesses. They discovered that many of their customers had common misconceptions about energy use, often leading to high energy bills. Green Energy wanted to dispel some of these common myths and help their customers become more energy efficient and reduce their bills.
Insight
Investing in high quality training and advice provision will help establish trusted and long-term customer relationships. With over 20 years’ experience of energy saving advice and our Endorsed Advice best practice standard, we were able to help Green Energy to support their customers.
Action
We worked with Green Energy to train their customer service staff to put energy saving advice at the centre of their customer engagement. We trained, assessed, monitored and endorsed their staff to make sure they were equipped to give effective energy advice.
Result
The Green Energy customer service team members now personalise their energy saving information to ensure their advice is relevant and produces real, positive outcomes for their customers.