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Working for the Energy Saving Trust

As an equal opportunities employer, we are committed to ensuring that our workplace and employment practices are free from discrimination, harassment or victimisation on any grounds, and all our employees are responsible for implementing these policies.

We also adopt recruitment practices and procedures that are intended to ensure equality of opportunity, and all appointments are made on merit. Due to the volume of applications we may receive, we regret that we may not be able to acknowledge every one. Successful candidates will be informed if they have been selected for interview. If you have not heard from us within two weeks of the closing date then unfortunately you have not been successful on this occasion.

Energy Saving Trust offers a competitive salary and benefit package for the right candidate.

Current vacancies

Customer Service Advisor (Edinburgh)

Customer Service Advisor

Closing Date: 03 July 2017
Issue Date: 23 June 2017
Reference Number: PM 168
Location: Edinburgh
Salary: £16,400 per annum

We have an opportunity for an experienced Customer Service Advisor to join our Service Delivery team, to provide telephony support to a team of Customer Service Administrators.

You will provide world class customer service to our customers across all communication platforms, although primarily telephone, handling a wide range of enquiries.  You will provide a world class service by dealing with all enquiries entirely and taking ownership of the queries you handle.  Less often, you will also be required to provide effective and efficient administration including: filing, ensure there is document controls in accordance with internal quality procedures, follow and implement finance processes and verify the information provided in grant and loan applications.

Your ability to demonstrate effective communication skills enabling you to deliver a high standard of customer service is paramount to this job . You must also be confident when dealing with customers and have an high level of written and spoken English and previous call handling experience will be beneficial although not required.  Overall business administration skills and a good knowledge of Microsoft software, particularly Excel, will also ensure the successful delivery of this role.

For more information please read the job description. Applications close 03 July 2017. This is a fixed, full time term position until 30 June 2018. 

To apply, please forward your curriculum vitae and cover letter outlining why you wish to apply for the post to recruitment@est.org.uk, citing the reference number you are applying for in the subject line.

Only people with the right to work in the UK may apply for this position.

Customer Service Team Leader (Edinburgh)

Customer Service Team Leader

Closing Date: 03 July 2017
Issue Date: 23 June 2017
Reference Number: PM 167
Location: Edinburgh
Salary: £21,400 per annum

We have an opportunity for an experienced Customer Service Team Leader to join our Service Delivery team, to provide support to a variety of grant and loan programmes.

You will be responsible for leading a team of Customer Service Advisors to ensure our customers are provided a world class service by dealing with all enquiries in prompt, efficient and courteous manner.  You will be required to handle any escalated issues ensuring that these are investigated thoroughly and appropriate resolutions found. The role also entails the scoring of the teams calls against set guidelines providing feedback and coaching as required.  With this in mind you will also be asked to identify ways to improve the service the team offers. You will also be asked to support the Service Delivery management team regularly with ad hoc tasks.

Your ability to demonstrate strong interpersonal skills enabling you to deliver a high standard of customer service is paramount to this job. You must have strong call centre experience particularly with ensuring SLAs and KPIs are met in either a coaching or leading position. You must also be confident when dealing with customers and have an high level of written and spoken English and previous call handling experience will be beneficial although not required. Overall business administration skills and a good knowledge of Microsoft software, particularly Excel, will also ensure the successful delivery of this role.

For more information please read the job description. Applications close 03 July 2017. This is a fixed, full time term position until 30 June 2018. 

To apply, please forward your curriculum vitae and cover letter outlining why you wish to apply for the post to recruitment@est.org.uk, citing the reference number you are applying for in the subject line.

Only people with the right to work in the UK may apply for this position.

Further opportunities

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