Privacy
Any personal information that you provide on the Energy Saving Trust website at www.energysavingtrust.org.uk is controlled by the Energy Saving Trust Limited.
Use and storage of your personal information
Your personal information
Occasionally you will be asked to submit personal information about yourself (such as name, address and email address) in order to receive or use services on our websites. Such services include details of grants and offers, newsletters, publications, information and advice.
By entering your details in the fields requested and submitting your information on the website, or providing personal information when you contact us by email, telephone or letter, you are consenting to the processing of your information by the Energy Saving Trust and its agents in accordance with this Data Policy.
Our services are designed to give you the information that you have requested. The Energy Saving Trust will, at all times, act in accordance with current legislation and aim to meet current best practice.
Use and storage of your personal information
When you supply any personal information to the Energy Saving Trust, we have legal obligations towards you in the way we deal with that information. We must collect the information fairly, explaining how we will use it.
Wherever your personal information is collected, you should find a 'Data Protection Notice' that provides information about how that information will be used by the Energy Saving Trust.
We will use personal information provided by you or gathered by the Energy Saving Trust:
- to process and respond to requests, enquiries and complaints received from you
- to provide services requested by you
- to communicate with you about services provided to you
- to keep our records up-to-date
- to analyse customer trends
- for audit purposes
- to carry out customer satisfaction research
- to recommend products and services that we believe will be of interest to you
- to enable third parties to carry out any of the purposes above on our behalf
For grants and funding we may require your personal information:
- to process payments
- to assess your eligibility for help schemes
- to ensure compliance with grant conditions (this may potentially include site inspections)
- to monitor the energy efficiency of the UK housing stock, and to assist in targeting activity.
Sharing your personal information
We sometimes use agents and service providers to process personal information on our behalf. For example, we use third parties to:
- carry out site inspections to assess grant legibility
- send postal mail
- carry out credit checks
- maintain our IT systems.
Where we use agents and service providers to process your personal information, we will ensure that they have adequate security measures in place and comply with our privacy policy.
We share information with government departments and government bodies that provide funding to the Energy Saving Trust or have an interest in the Energy Saving Trust's activities. Information is passed to government departments and government bodies for analysis purposes.
We will release your personal information:
- when we are required to do so for legal or regulatory purposes or as part of legal proceedings
- when you have given your consent to that release.
The Energy Saving Trust may occasionally present a promotion that is sponsored by a third-party company. To qualify for entry, we may ask you to provide personal information. If we plan to share that information with the sponsors, we will make this clear.
Right to stop marketing communications
You have the right to ask us not to process your personal information for marketing purposes. If we want to use your information for such purposes, we will ask before we collect it and you will have the option to ask us not to.
If you agree to let us use the information, you can opt out at any time by contacting us.
Access to your personal information
You have the right to request a copy of the personal information the Energy Saving Trust holds about you and to have any inaccuracies corrected. We will ask for confirmation of identity before we disclose any personal information and may charge a £10 administration fee to process the request. Send requests to the Data Protection Officer, Energy Saving Trust, 21 Dartmouth Street, London, SW1H 9BP.
Use of cookies
When you come to our website, a cookie is automatically downloaded to your computer: this is a text file that identifies your computer to a server. Most websites do this whenever a user visits their website in order to track traffic flows. Cookies do not identify individual users, just computers. They let us record which areas of the website have been visited, and for how long, so that we can improve our site and the relevance of the content.
You can set your browser software to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. If you refuse all cookies, you will not get some personalised services.
Phone calls
Calls to and from the Energy Saving Trust/Energy Saving Scotland Advice Centres may be recorded to monitor and improve our customer service.
If we need to contact you for 'service administration purposes', this means that we may provide you with password reminders or notify you that the particular service has been suspended or changed.
We will not contact you for promotional purposes, such as notifying you of new offers and grants relating to sustainable energy use, unless you specifically agree to this when you submit your information on the website, or at a later time if you sign up specifically to receive such promotional information.
Where you have opted in to future communications, we will, on each subsequent communication, offer you an easily executable 'opt-out' option, which will allow you to remove yourself from any future mailings.
Changes to our privacy policy
We may update our privacy policy from time to time. Any changes we may make will be posted on this page.