How to apply to the Endorsed Advice Service
Who can apply?
The Endorsed Advice Service is appropriate for any company whose staff deliver household energy-saving advice to their customers. This can be delivered either by telephone or face to face, in the customer’s home, at events, or in store; and in trade situations such as companies giving advice to tradespeople to pass on to consumers.
How to apply
Download the application form (Word document, 3.25Mb)
Please fill it in, print it out, sign it and return it to: Endorsed Advice Team, 21 Dartmouth Street, London, SW1H 9BP.
We will then send a proposal for your consideration.
Endorsed Advice standards, rules and processes
In order to be endorsed by the Energy Saving Trust, your company must meet one of our Endorsed Advice Standards. Download these by clicking the links.
- The Standard for In Home Advice (PDF, 111.69Kb)
- The Standard for Telephone Advice (PDF, 111.28Kb)
- The Standard for Face to Face Advice (PDF, 111.99Kb)
- The Standard for Trade Advice (PDF, 113.46Kb)
Our scheme rules give information about the standards, application process, assessment, monitoring, CPD, and more.
Download the Endorsed Advice Service scheme rules (PDF, 1.06Mb)
The flow chart shows how companies can become endorsed, from application through to endorsement, to monitoring and a second year contract.
Download the customer journey chart (PDF, 74.75Kb)
If you have any complaints, either regarding a company endorsed by the Energy Saving Trust, or about the Endorsed Advice Service, please refer to our complaints procedure.
Download the Endorsed Advice Service complaints procedure (Word document, 96.26Kb)
